Terms & Conditions

West Midlands Digital is a trading name of Vexis Systems Limited, registered in England & Wales under company number 17062581. Our registered office is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. We work from Herefordshire and cover the West Midlands.

You can reach us at hello@westmidlandsdigital.co.uk or on 07511 285591. In these terms, “we” and “us” means Vexis Systems Limited trading as West Midlands Digital, and “you” means the person or business buying from us. Post reaches us at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE.

These terms apply to everything we sell unless we have signed something different with you. Where your written quote says something these terms do not, or says it differently, the quote wins — it is the document written for your job.

Nothing on this website is an offer. Prices and descriptions here tell you roughly what things cost and what they involve. A contract starts when we send you a written quote and you accept it, not before.

Prices shown on this website are starting prices and exclude VAT. Where VAT applies it is added at the rate in force and shown on your quote and invoice.

A quote is valid for the period stated on it. We will not increase an agreed price partway through a job unless you ask for something outside what the quote covers — and if that happens we will tell you what it costs before doing it, not afterwards.

Our monthly website service covers building the site, hosting it, keeping it running and making the changes described in your quote. The minimum term, what is included each month and how much notice either of us needs to give are set out in your quote.

While you are subscribed, the site stays live and we look after it. If the subscription ends, the hosting ends with it and the site comes down. We will always give you a copy of your own content and, where you own it, the site files — see section 7.

We register or connect domain names on your behalf where you ask us to. A domain you have paid for is yours, and we will transfer it to you or to another provider on request. We do not hold domains hostage to a dispute.

Data recovery cannot be guaranteed by anybody, and we will not pretend otherwise. Before any chargeable work starts we tell you what we think the odds are and what it will cost. If we do not think it is worth attempting, we will say so.

Opening a drive, or attempting recovery on failing hardware, can make a later attempt harder or impossible. That is a real risk of the work and you accept it when you ask us to proceed. We are not liable for data that cannot be recovered, or for a device that fails further during a recovery attempt carried out with your agreement. We will ask you to confirm in writing (for example, by email or on the job form) that you understand and accept this before we start chargeable recovery work.

Please keep your own backup of anything you cannot afford to lose. We hold recovered data only for as long as it takes to return it to you, and then delete it — see our privacy policy.

Most delays are not technical. To do the work we need the things your quote asks for — content, images, logins, access to the premises, and answers to questions — within a reasonable time. If we are held up waiting, timescales move accordingly.

Anything you give us to publish must be yours to use. When you send us text, images, logos or documents you are confirming you have the right to use them and to let us publish them for you. If a third party makes a claim because that was not true, you are responsible for it.

We will not publish anything unlawful, and we may decline work we believe is misleading or infringes someone else’s rights.

Your content stays yours throughout. Once you have paid for a piece of work in full, the website, documents or configuration we produced specifically for you are yours to use for your business.

What does not transfer is anything we did not make for you alone: our own tooling, templates, scripts and know-how, and any third-party software, fonts or stock imagery, which stay under their own licences. Those licences pass to you where they allow it.

We may mention that we built your site, and show it in our own examples, unless you ask us not to. Just say so and we will not.

Payment terms are on your quote and invoice. Monthly services are billed monthly in advance. Project work may be split into stages, with a deposit before we start.

If an invoice goes unpaid we will chase it before doing anything else. We may pause work or suspend a service on an overdue account, but not without telling you first. We are entitled to statutory interest and recovery costs on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998, though we would rather sort it out with a phone call.

Either of us can end an ongoing service by giving the notice set out in your quote. You pay for what has been done and for the notice period; we hand over what is yours.

If you are buying as a consumer rather than for a business, you have a legal right to cancel within 14 days of the contract starting, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have asked us to start work inside those 14 days, you can still cancel, but you pay for what we have already done. Tell us by email or phone — you do not need a special form.

That 14-day right does not apply to most business customers, which is the majority of our work.

We will do our work with reasonable care and skill, as the Consumer Rights Act 2015 and the Supply of Goods and Services Act 1982 require. If we get something wrong, we will put it right.

What we do not accept is liability for indirect or consequential losses — including loss of profit, loss of business, or loss of anticipated savings — even if those losses were foreseeable. Where we are liable for a direct loss, our total liability for any one job is limited to the amount you have paid us for that job in the twelve months before the problem arose.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected by anything here.

We rely on third parties — hosting, domain registrars, email providers, payment processors. We choose them carefully and will help you deal with any problem, but we are not liable for an outage or failure that is theirs rather than ours.

How we handle personal information is set out in our privacy policy. Where we handle personal data on your behalf — for example, enquiries coming through a website we run for you — we act on your instructions and will sign a data processing agreement if you need one.

Tell us. Email hello@westmidlandsdigital.co.uk or call 07511 285591 and we will look into it and come back to you within five working days with what we are going to do about it. We would always rather fix a problem than have you live with it.

If we cannot resolve a complaint to your satisfaction and you are a consumer, you can contact the Citizens Advice consumer helpline for guidance, or refer the dispute to a certified Alternative Dispute Resolution (ADR) provider. We are not currently a member of an ADR scheme; if you would like to pursue ADR we will discuss a suitable provider with you at the time. This does not affect your right to bring a claim through the courts.

We are not liable for a delay or failure to perform caused by something beyond our reasonable control — for example, extreme weather, power or internet outages beyond a provider’s normal service levels, industrial action, or government restrictions. We will let you know as soon as we reasonably can and agree a revised timescale with you.

If part of these terms turns out to be unenforceable, the rest still applies. If we do not insist on something straight away, that does not mean we have given it up.

We may update these terms. The version that applies to your job is the one in force when you accepted your quote, and we will tell you directly about any change that affects an ongoing service rather than quietly editing this page.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.